Returns & Exchanges

At Smell of Dubai, we want you to be completely satisfied with your fragrance purchase; if you are not entirely happy, we offer a 30-day return policy for unused and unopened products. Please ensure the original packaging remains intact to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer concierge team via email with your order number and the reason for your return to receive a Return Authorization code.

• 2.
  Secure Packaging

  Carefully place the item in its original luxury box and shipping carton to ensure the bottle is protected from damage during transit.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Inspection and Refund

  Once our quality control team verifies the item's condition, your refund will be processed to your original payment method within 5-7 business days.