Frequently Asked Questions
Everything you need to know about our luxury fragrances and services.
Are your fragrances authentic and long-lasting?
Yes, all our perfumes are crafted using high-quality essential oils and traditional Middle Eastern techniques to ensure a luxurious scent profile and exceptional longevity on the skin.
How long does shipping take within the UAE and internationally?
Orders within the UAE are typically delivered within 1-2 business days. International shipping varies by location but generally takes between 5-10 business days via our premium couriers.
Can I return a fragrance if I don't like the scent?
To maintain hygiene standards, we only accept returns on unopened and sealed products within 14 days of purchase. We recommend purchasing our sample discovery set if you are unsure about a specific scent.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, AMEX), Apple Pay, and offer 'Buy Now, Pay Later' options through Tabby and Tamara for eligible regions.
Do you offer gift wrapping services?
Absolutely. You can select our signature luxury gift wrapping option at checkout, which includes a personalized message card and our premium gold-embossed packaging.
How should I store my perfumes to maintain their quality?
To preserve the integrity of the fragrance, store your bottles in a cool, dry place away from direct sunlight and extreme temperature fluctuations.